EShop Creator offers a comprehensive range of support services tailored to match any size business and it's requirements.

Email Support

All emailed support queries will be answered within 24 hrs during normal office hours and 48 over weekend periods, we hope to extend the 24 hr rule to a seven day a week service shortly.

Extranet

We are currently developing our an extranet web site for our users which will be launched shortly you will find lots of hints and tips on how to get the most form your eshop site including a forum, tutorial videos and articles and documents to assist you to get the very best results.

Newsletter

All our members automatically receive our newsletter, but anyone can sign up, we provide lost of tips and guidance on how to get the most from online trading, tricks of the trade and much more. simply visit our newsletter page to sign up.

Telephone

General telephone support is available when you cannot find the answers, as well as a pay as you go system for those requiring dedicated telephone support on specific issues, this programme can be tailored to your needs.

Bug Reporting

Whilst our control panels are very reliable, from time to time a scripting error may occur, we have taken this into account and have built an automatic reporting system into our management systems, as well as a manual submit section via our back office help area.

Remote Assistance

Should you need assistance in setting up your email addresses or integrating your online presence you can purchase slots of help with one of our technicians who can log directly on to your machine from our offices and repair or set up your chosen requirements with no need to visit your premises thus reducing the cost of such services.

Live Assistance

For those clients who opt to choose a self build or manage platform we offer live assistance free of charge whilst ever you are operating your control panel, giving you peace of mind that support is there at the click of a button when you need it.

FAQ's

Visit our frequently asked questions page for information on general EShop Creator subjects.

Forums

We have currently removed our forum and are redeveloping it to offer a comprehensive guide on how to trade online and get the best from your eshop, where you will be able to share tricks and techniques with other EShop Creator users, post questions for our technicians and network your business online.

Suggestion Box

EShop Creator aims to create an online community for its users and as such we have provided a suggestion box in the back office help area.  Through this mechanism you cna request specific developments and suggest ideas on how we can improve EShop Creator.  When the development is implemented all the other EShop Creator users will benefit from your ideas and suggestions if implemented.

Developments

EShop Creator is a community and as such when we develop a new model, version or functionality we provide this feature for all our users, thus allowing every user to benefit.